With FACT-Finder® all the information being sought (customer data, products, materials, etc.) appears on the users monitor within seconds – despite typing errors, incorrect spelling or syntax differing to that of data already stored in the databank.
According to the situation this can be particularly advantageous:
„Krischanoffski“ or „Chryschanovsky“?
The proper form for many address entries may not be clear, especially when working via telephone.If you are currently on the phone with a customer, it has to happen quickly:
the computer compares the input literally with the contents of the database. For the PC, the names "Boppard" and "Bopperd" are not the same. Result: the user must ask the customer to spell each name, which leaves a poor impression. At worst, the customer will simply be re-entered. Thus, creating a duplicate entry.
FACT-Finder Intelligent Search produces contacts from your system with lightning speed. Spelling, typographical errors and the order in which search words are entered no longer matter. The error-tolerant algorithm leads the search to the correct results. This increases productivity and prevents repeated (duplicate) address entries.
The search facility in online shops is a central function used by over 60 per cent of visitors. Imagine that a customer searches your web shop for the author "Efrahim Kischon“. However, because his name is stored in your databank with the correct spelling "Ephraim Kishon“, the standard search function will not find anything.
Result: Nothing found – customer is disappointed and leaves!
FACT-Finder® however finds the required information reliably and within seconds. Mistyped words, spelling mistakes and differing syntax are all assigned correctly. Now, more potential customers find what they are looking for – and your profits increase.
You can learn more about FACT-Finder® for web shops and the many useful functions it has to offer such as: “After Search Navigation”, “Suggest”, or the “Recommendation Engine” on the separate product pages: www.fact-finder.com
FACT-Finder® is available as a separate integration module, as a function of Omikron’s Data Quality Server, or as a comprehensive search system with a wide range of functions special for online shops. (Website: FACT-Finder for online shops).
In the online shop::